Chronic care infrastructure

Empowering Clinicsto DeliverBetter Care.

Launch and run weight loss, hormone therapy, and other recurring-care programs on one platform that runs a solo practice, a thousand-seat clinic, or a multi-location operation.

ScaleCare clinician dashboard showing a patient chart with visits, allergies, medications, and conditions
ScaleCare patient app showing medication shipment tracking and upcoming appointments
The problem

Manual Processes Don't Scale. We Do.

ScaleCare provides the infrastructure that makes quality care repeatable, measurable, automated, and scalable — across every patient and every condition.

Chronic care that stays on plan — for every patient, at any scale.

One platform. One patient record. The clinical depth of a real EHR with the speed of a modern operating model.

How it works

The Chronic Care Loop

Care doesn't end at the visit. ScaleCare runs the loop between them — the app lets clinicians monitor, adjust, and optimize each patient's plan on the most efficient path to their health goals.

THE CHRONIC CARE LOOPCare doesn't end at the visit. ScaleCare manages thecontinuous cycle of data-driven care.ScaleCareMONITOR · ADJUSTOPTIMIZE1Patientenrolls · engages · adheres2Doctor · consultsync or async visit3Care planprotocol-drivenCARE-PLAN DIRECTIVESplan splits by modality4.aMedse-prescribe · fulfill4.bLabsorders & results4.cData collectiondevices & check-ins4.dPaymentcapture & retryMeds planLabs planData planPayment planConsolidatedpatient recordONE RECORD · EVERY STEP5Doctor · reviewmonitor & adjustConsolidatedsummaryshared with patientEvery step writes to one record. The record drives the next step.
Under the hood

The Order Fulfillment Workflow

Every "Meds plan" step in the loop above runs this pipeline underneath — payment, prescriber sign-off, and dual pharmacy + lab validation, automatically.

MEDICATION FULFILLMENT WORKFLOWFrom visit to doorstep — payment, approval, and dual validation before it ships.PAYMENT FAILEDPatient visitscheduled or walk-inCareplan activitytriggers refill/orderCapture paymentcharge on fileNotify patient/managerpayment retryVisitorder confirmedPayment issue resolvedcard updatedProvider approvalclinician sign-offPharmacy order entrycompounding/retailLab order entrydiagnosticsPrescriber/pharmacistcommunicationclarify orderValidationsafety checkValidationresults reviewShipped to patienttracked deliveryEvery order clears payment, prescriber sign-off, and independent pharmacy + lab validation before it ships.
Four steps

From setup to ROI

1

Set up your clinic

Stand up your practice online — services, providers, pricing, credentialing, and payments.

2

Configure your care workflows

Build protocol-driven care and service workflows for each condition you treat.

3

Engage your patients

Digital intake, monitoring, adherence, and education that runs between visits.

4

Maximize your ROI

Recurring revenue, retention, and outcomes — tracked against goals, not encounters.

Solutions

One engine. Every therapy.

The value stays constant. The protocol changes by condition. If you can configure it, ScaleCare can run it.

Hormone therapy

HRT / TRT

Baseline labs → protocol dosing → lab-driven titration → ongoing monitoring → refills on schedule.

Keep levels in range without chasing labs.
Weight management

GLP-1 programs

Eligibility → titration schedule → side-effect check-ins → adherence nudges → weight & metabolic tracking.

Manage titration and adherence at scale.
Metabolic

Diabetes & metabolic

Device telemetry → A1c tracking → medication adjustment → coaching between visits.

Catch drift early, adjust before the next A1c.
Cardiometabolic

Hypertension

BP-cuff readings → threshold alerts → med titration driven by the data.

Readings drive the plan.
Behavioral

Mental health

Scheduled screeners (PHQ-9 / GAD-7) → medication management → re-assessment on cadence.

Standardized screening on the schedule you set.
And beyond

Any protocol

Sexual health, thyroid, longevity & peptides, chronic disease management, and more.

Configurable to any condition.
Example workflow

Craft the workflow for your clinic

Design any patient journey, step by step. Here's a GLP-1 weight-management program built on ScaleCare.

BUILD YOUR WORKFLOWExample — a GLP-1 weight-management programongoing · recurring — long-term care cycleYour marketinginquiry receivedPatient screeningautomated scoringQualifiedmeets criteriaNot qualifiedroute elsewhereGet care now!same-day, asyncSchedule visitbooked aheadSync / asynccommunicationIntake informationhistory & consentProvider treatmentclinician sign-offTransactionaltreatmente.g. urgent careCare protocollong termTriage for other servicesthrough the opportunity workflowmatch another service · nurtureQualified patients move to provider treatment; unqualified leads route into the opportunity workflow instead.
The platform

From one provider to thousands of staff

The same platform that runs a solo practice runs a thousand-seat, multi-location operation — CRM, EHR, telehealth, AI support, office management, payments, and configurable workflows on one system.

ONE PLATFORM · ONE TO MANYThe system that runs one provider runs a thousand-seat operation.1 providera growing clinicthousands of staff · many locationsTHREE SURFACES · ONE COREEvery app runs on the same platform and the same patient record.Patient AppWhite-labeled to your brandIntake · visits · messagingRefills · monitoring · resultsClinic AppYour providers & staffProvider portal · chartingScheduling · billing · adminDoctor Network AppOn-demand prescribersClaim encounters · async & syncE-prescribe · chart · routeScaleCare Platform— one core, every surfaceCRMPatient outreachEHRRobust patient chartTelehealthVideo · Chat · Phone · In-PersonSupportAI Agent & HumanOffice MgmtStaff availability · appts · remindersPaymentsIn-app payment terminalCare WorkflowsCare plan managementService WorkflowsIntake & patient journeySAME RECORD · SAME WORKFLOWS · ACROSS EVERY APPFHIR HL7 · OPEN API · WEBHOOKS · HIPAA · SOC 2 · AUDIT LOGGING
Benefits

Built for Clinics That Scale

Retire the vendor stack. Run your clinic on one platform.

Standardized Care at Scale

Condition-specific pathways with provider-defined protocols ensure consistent delivery across all patients.

Quality stays high as volume grows

Continuous Care Execution

Active program management with tracking, telemetry, and AI-assisted communication.

Better adherence, earlier intervention

Reduce Staff Burden

Automated reminders, follow-ups, education delivery, and routine communications.

Scale patients — not headcount

Rapid Program Launch

Fully online setup with services, assessments, credentialing, and payments configured.

Revenue in less than 24 hours

Financial Scalability

Integrated payments, automated billing, on-demand staffing, and multi-state licensure.

Operational resilience built-in

AI-Powered Communication

Intelligent automation for patient and provider communication throughout care.

Personalized at scale

Proactive Patient Outreach

Built-in support and opportunity workflows — refill reminders, win-backs, care-gap follow-ups, and upsell moments trigger automatically and route to the right team.

Every touchpoint drives retention

Scheduling & Reminders

Manage multi-provider, multi-location availability with patient self-booking and automated SMS & email reminders that cut no-shows.

Fuller calendars, fewer no-shows

e-Prescribing & Pharmacy

Send prescriptions to any retail pharmacy — or route direct to the 503A/503B compounding network for fulfillment and doorstep delivery.

Script to doorstep in one click

Sync & Async Visits

Video, phone, chat, secure messaging, and in-person — run every visit modality on one platform and meet patients however they need care.

One platform, every modality

Custom Form Builder

Drag-and-drop builder with custom question controls — intake, questionnaires, visit notes, lab orders, e-signature, and more, branded to your practice.

Any form, no code

Partner & Integration Hub

Extend your instance by plugging in outside providers — payment gateways, eRx, labs, and doctor networks — through open APIs, webhooks, and a growing partner marketplace.

Extend without limits
Who it's for

Clinics. Doctor Network. Patients.

Clinics — Owners · Operators · Clinicians

Everyone who runs your clinic, on one system.

Owners get standardized growth across every location. Operators get one dashboard instead of six tools. Clinicians get care plans that keep running after the visit ends.

Doctor Network — Owners · Operators · Doctors

One network, every doctor connected.

Manage credentialing and caseload across every clinic, route encounters automatically, and let doctors claim sync or async visits without the paperwork chase.

Patients

Care that doesn't stop when the visit ends.

Refill reminders, check-ins, and a health record patients actually own — all inside your clinic's own branded app.

Enterprise-grade & compliant

Built on the right foundation

HIPAA
SOC 2
PCI
HL7 FHIR
Get started

Launch in less than 24 hours.

Tell us about your clinic and we'll map ScaleCare to your model — whether you're switching platforms, consolidating vendors, or starting fresh.

1

Share your details

A two-minute form. No commitment.
2

See a tailored walkthrough

We configure the demo to your specialty and workflow.
3

Go live fast

Most clinics launch a program in under 24 hours.

Request a demo

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